Return Eligibility Timeframe

Return applications must be submitted within 30 calendar days counted from the confirmed delivery date. Returned footwear must remain unworn, free of scratches, stains or damage, with original shoe boxes, tags and all included accessories intact. Items showing signs of customer wear or man‑made damage will not pass return inspection.

Who Covers Return Shipping Charges

In scenarios where you receive defective items, transit‑damaged goods or incorrect products, Keds‑Shoes.Shop will take responsibility for return shipping costs and process your full refund. For returns caused by personal preference, improper fit or change of mind, return delivery expenses fall to the customer. Original shipping fees paid during checkout cannot be refunded.

Return and Refund Process

Send an email to our support address to submit your return request. Once our warehouse receives and validates your returned merchandise, refunds will be initiated within 1‑3 business days. Funds will be credited back to your original payment method. Actual money arrival timing depends on your bank’s internal processing cycle.

Non‑Returnable Products

Items labelled clearance or final‑sale on product detail pages cannot be returned or exchanged.